Contact Us

Please refer to the following for more information on:

MERX Public Tenders:

Frequently Asked Questions: This page contains many answers to questions received by our customer support team.
Online Tutorial: This is a visual step by step tool that will show you how to use MERX Public Tenders and take advantage of all its features.
Supplier Guide (download): This is a simple and helpful tool that will guide you on using MERX public sector from the login process to confirming orders.
Glossary: This page lists terms and descriptions to better understand procurement terminology.

MERX for Agencies, Crown & Private corporations:

Frequently Asked Questions: This page contains many answers to questions received by our customer support team.

If you have not been able to find your answer, then please use one of the following tools to contact our customer support team:

1) Complete the following form

*Denotes required information
*First name	*Last name
MERX UserID	*Email address
*Service Type: MERX Public Tenders MERX for Agencies, Crown & Private corporations MERX U.S. Tenders MERX Private Construction
Order confirmation number (If you have questions related to a document you have ordered)
*Subject
*COMMENTS OR QUESTIONS

2) Email: merx@merx.com for the Public Tenders, U.S. Tenders, or Private Construction services, or MERX in general.

3) Email: acpc@merx.com for Agencies, Crown & Private corporations service.

Business Hours: Monday to Friday (excluding Public Holidays) 7:00 a.m. to 8:00 p.m. EASTERN TIME

Supplier ordering documents:	Buyer posting a notice:
Phone: 1-800-964-6379 or 613-727-4900	Phone: 1-888-738-3005 or 613-727-4987
Fax: 1-888-235-5800	Fax: 1-613-727-4959
Email: merx@merx.com	Email: buyer@merx.com

Mailing address:	When applicable, payment can be mailed to:
MERX	MERX
50 Frank Nighbor Place, #200	P.O. Box 11684
Ottawa, ON	STN Centre-ville
K2V 1B9	Montreal, QC
	H3C 6H4

The MERX Goods and Services Tax (GST) Registration Number 144746682.